FAQ

Got questions? Here are some answers!

Why does my packaging or jewelry look slightly different from my last order? 

I use as many recycled objects as possible. Austin Creative Reuse is a fantastic resource for other people's leftover or unwanted crafting supplies, and one of my favorite places! I will keep photos updated if I change anything significant on my jewelry.

Why is my jewelry not 100% perfect?

I'm not a machine, friend. Everything in this store is hand made. If you want factory made perfection, please look elsewhere.

Is your jewelry hypoallergenic?

All my jewelry findings (metal parts) are nickel free, tested with Detect Nickel Alert from nonickel.com. I am unable to test for other allergens. Please contact me if you have specific needs with regards to allergies and we can find a solution that works for you.

Can you make me jewelry with closed hooks for gauges/clip ons/studs/a different clasp/a magnetic brooch fastener etc?

Yes, I can! Just email me at rachel@spiltmilkdesigns.com.

When will I receive my item?

I package and mail all my packages within 48h, unless it's a weekend. Orders placed before 5pm Friday will be mailed Monday or Tuesday. Shipping time will depend on which method of shipping you choose on checkout.

Do you ship internationally?

Not at this time, sorry.

What is your return policy?

Please inspect your order when you receive it and contact me at rachel@spiltmilkdesigns.com if it is damaged or incorrect so that I can make it right.

Returns and exchanges must be made within 7 days of receiving your item. Contact me and explain why you need to return your item. When approved, I'll send you a shipping label. Please don't ship anything without contacting me first!

Your return must be unworn, in its original packaging, with your receipt. Your refund will be processed once I have determined that your return is in sellable condition. Please remember that it will take some time for your bank or credit card company to process your return too.